You should look at the step-by-step guide on the City of Westminster website, or contact the Westminster Adult Support team at the Council and they will help you think about what matters to you and what options you have, which might ultimately include a Direct Payment and a Virtual Wallet, contact details below.
VW in My Area
Virtual Wallet in Westminster, Kensington and Chelsea
Virtual Wallet in Westminster, Kensington and Chelsea
Supporting the Bi-Borough's 'digital by choice' initiative, Virtual Wallet enables individuals to manage their direct payment in a secure, online environment whist retaining full control of the support they receive.
Virtual Wallet puts the entire management of your Direct Payment in one place - your hands. It gives you a huge choice of how to spend your money, allows you to book appointments and manage your support and automatically pays your providers.
Watch our video to see how Virtual Wallet could support you.
Virtual Wallet tutorial
Step through our tutorial to understand more about how Virtual Wallet can help you manage your personal budget.
Virtual Wallet resources
Visit our resources page to view our ‘how to guides’ and find more information about personal budgets from a variety of sources.
Direct payments in Westminster
Follow the below link to visit Westminster City Council's own website and learn more about their direct payments process.
Frequently Asked Questions
When you have looked through the Virtual Wallet resources page on this website, if you still have questions, please contact the direct payment support advisors at City of Westminster Council, contact details below.
You should contact the Virtual Wallet support team, contact details below.
You should contact the direct payment advisors at City of Westminster council, contact details below
Contact details
Direct Payments Advisors, City of Westminster Council
Email: contact.us@.com
Phone: 020 0000 000
Virtual Wallet Support Team
Email: info@myvirtualwallet.co.uk
Phone: 03300 582692