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Update to Virtual Wallet

Our website will be changing in September with a fresh design and a new route into our PPL direct payment portal, which includes Virtual Wallet. Further information is available here.

VW Support Hub Login to Virtual Wallet

Virtual Wallet has NEW timesheet functionality.

NEW TIMESHEETS FUNCTIONALITY LAUNCHED.  WATCH OUR SHORT VIDEO NOW

0 Individuals with a Virtual Wallet
£ 0 m+ Personalised care funding managed across the UK
0 Providers registered

How can we help you today?

You and your loved ones

Virtual Wallet gives individuals more control over their personal budgets and direct payments. Find out how Virtual Wallet can help you and your loved ones.

Providers

Care providers love Virtual Wallet because there is less admin and they get paid more quickly!

Personal Assistants

Take the hassle out of timesheets and get paid more quickly by using Virtual Wallet.

ISF Providers

Virtual Wallet helps ISF Providers across the country manage the care and support of individuals.

Local Authorities and ICBs

Interested in implementing Virtual Wallet in your area? Click here to discover the benefits of using Virtual Wallet for your Direct Payments.
How can we help?

Looking for support

If you already have a Virtual Wallet and have a question or query, then please head over to our Support Hub, where you can find Frequently Asked Questions, tutorials, user manuals and more.

Visit the Virtual Wallet Support hub

People's stories

Clive & Marilyn

Powys County Council interviewed Clive, who uses Virtual Wallet to pay for a PA to support his wife Marilyn, who has dementia.

Clive says: “I find it very easy to use….the simplicity of it is the best thing…I see an invoice from the PA, I click on a couple of buttons and approve it and she gets paid.”

Lucy & Katie

Lucy previously managed a direct payment for Katie, but found it stressful. Having decided to try a direct payment a second time, Lucy describes how Katie’s PA submit their own hours and how Virtual Wallet automatically makes payments saying “I don’t have to do anything at all”. Having now used Virtual Wallet for a year, Lucy says “I would recommend Virtual Wallet to others…and have”.

Lucy & Katie

Lucy previously managed a direct payment for Katie, but found it stressful. Having decided to try a direct payment a second time, Lucy describes how Katie’s PA submit their own hours and how Virtual Wallet automatically makes payments saying “I don’t have to do anything at all”. Having now used Virtual Wallet for a year, Lucy says “I would recommend Virtual Wallet to others…and have”.

Our story

Personalisation. Self-direction. Citizen-led. Strengths-based. Co-produced. Prevention. Self-management. 

These words collectively represent a revolution in health and social care.   Across the world, individuals and their families are benefitting from more choice & control.  PPL are at the frontline of that revolution in the UK.   

Personalisation is about empowering and enabling people.  It can mean different things to different people, ranging from a bit of information & advice at one end of the scale through to the day-to-day management of complex health packages via a personal health budget. 

It asks 'What matters to you?' instead of 'What is the matter with you?'.  It puts people, places and lives at the centre, creating an alternative to traditional care and support models.

That is why the team at People Places Lives developed Virtual Wallet - to put you and your loved ones in control of your care and support.